Responsible gambling

We want you to enjoy gaming safely. This page explains practical steps, tools and support options to help you stay in control. If at any point gambling stops being fun, there are clear steps you can take — and people ready to help.

What Responsible Gambling Means

Responsible gambling means making informed choices, keeping play within your means and recognising when to pause. It is about short-term enjoyment without harm to your finances, relationships or wellbeing.

Key principles:

Only gamble with money you can afford to lose.
Set personal limits on time and money before you start.
Gambling should never be used to solve financial problems or escape stress.
Seek help early if you notice changes in mood, sleep, finances or daily routine.

Tools to Help You Control Your Play

Lanista Casino provides practical measures to support safer play. Some are available directly and others can be put in place with customer support. If you are unsure which options apply to your account, please contact our team.

Self‑assessment test — a short questionnaire to reflect on your gambling behaviour and identify risk signs.
Self‑exclusion — you can request temporary or permanent exclusion from your account by contacting Customer Support.
Account restrictions — accounts may be limited while identity checks are completed; this can also be used to pause play.
If you want fixed deposit, wager or session limits and these are not available in your account settings, Customer Support can advise alternative steps (for example, removing payment methods or setting bank/card limits).

Recognising When Gambling Is Becoming a Problem

Early recognition helps prevent harm. You do not need to meet every sign to ask for help — even one or two can be important.

Spending more time or money than intended.
Chasing losses or trying to win back money quickly.
Neglecting work, studies, family or social plans because of gambling.
Feeling anxious, depressed or restless when not gambling.
Hiding gambling activity or lying about how much you play.
Borrowing money, selling possessions or using essential funds to gamble.

How to Set Healthy Limits

Concrete limits reduce risk and keep play enjoyable. Try the following steps:

Decide on a weekly entertainment budget and treat gambling like any other leisure expense.
Set a maximum session time and use phone alarms or timers as reminders to stop.
Remove saved payment methods from your account and keep separate cards for essential bills.
Avoid using credit to gamble. If you already have gambling-related debt, seek financial counselling immediately.
Plan money for essentials first (rent, food, bills), then allocate a fixed, affordable amount for play.

Self‑Exclusion, Time‑Outs and Account Closure

If you feel you need a break, self‑exclusion and time‑out options are effective. To arrange this:

Contact Customer Support via live chat or email and request the type and length of exclusion you want.
Available options include short time‑outs and longer temporary or permanent exclusions; the support team will confirm the next steps and what to expect.
During exclusion, access to the account will be blocked; reactivation procedures and waiting periods vary depending on the exclusion chosen and Lanista Casino’s verification process.
Self‑exclusion requested through the operator does not automatically register you with any national exclusion lists; if you require a broader exclusion, ask Support about additional local options.

Getting Support and Professional Help

Talking about gambling concerns is a strong first step. There are many confidential options available.

Contact Customer Support to discuss limits, self‑exclusion or account closure in a non‑judgmental way.
Consider counselling or therapy specialising in behavioural addiction if gambling affects mood, sleep or relationships.
Seek practical financial advice if gambling has created debt. Early, structured planning reduces stress and options become clearer.
If you live in a particular country or region, local health services and community organisations can suggest region‑specific helplines and counselling services.

If You Need Immediate Help

If you feel that you might harm yourself or someone else, seek emergency assistance immediately through local emergency services or crisis hotlines in your area. If you are in emotional distress, reach out to a trusted person while you contact professional help.

Practical Advice for Family and Friends

Supporting someone who has a gambling problem can be difficult. These practical steps help balance care for them and protection for you:

Approach the person calmly and without blame; express concern and willingness to help find support.
Encourage them to use the self‑assessment tool and contact support for self‑exclusion or professional help.
Protect your own finances: do not co‑sign loans, share cards or cover gambling debts.
Consider family counselling to address relationship impacts and learn communication strategies.

Questions People Often Ask

Q: How do I pause my account quickly?
A: Contact Customer Support and request a time‑out or self‑exclusion. They can guide you through immediate steps.

Q: Can I set deposit or loss limits on my own?
A: If in‑site limits are not available in your account, discuss alternatives with Support, such as removing payment methods or asking your bank for card controls.

Q: Is self‑exclusion permanent?
A: You can choose temporary or permanent options. Support will explain reactivation rules and waiting periods for temporary exclusions.

Q: What if I need help with debt caused by gambling?
A: Seek a qualified financial counsellor or debt adviser in your area. Combining financial planning with counselling for gambling behaviour is often most effective.

Remember: asking for help is a positive step. Lanista Casino is committed to supporting players who want to take control, and our team is available to assist you respectfully and confidentially.