Privacy Policy

We respect your privacy and are committed to protecting the personal data you give us when you use Lanista Casino services. This Privacy Policy explains what information we collect, how we use it, the rights you have, and how to contact us. Please read it carefully before using our website or creating an account.

Information We Collect

We collect personal data that is necessary to provide services, operate our website, and comply with legal obligations. This may include:

Identity and verification data: name, date of birth, national ID or other identity documents and address confirmations for account verification.
Account details: email address, username, password, language and communication preferences.
Device and technical data: IP address, browser type and version, device identifiers, operating system, and log data about your interaction with our site.
Usage and preference data: pages viewed, features used, games played, and settings or preferences you choose.
Communications: messages and records of communications you send to our support team or through public feedback and surveys.

How We Use Your Personal Data

We use your data to provide and improve Lanista Casino services, to keep your account secure, and to meet legal obligations. Uses include:

Creating and managing your account and verifying your identity.
Providing customer support and responding to your requests.
Operating and improving the website and services, including diagnostics and troubleshooting.
Communicating important information about your account, service updates, and administrative messages.
Preventing, detecting and investigating fraud, abuse, or violations of our terms and applicable law.
Complying with legal and regulatory requirements, including verification and record-keeping duties.
Delivering marketing and promotional messages where you have given consent and managing your marketing preferences.

Legal Bases for Processing (GDPR)

Where the GDPR applies, we rely on one or more lawful bases to process your data:

Contract: processing is necessary to provide the service you asked for and to manage your account.
Legal obligations: processing is required to meet applicable laws and regulatory requirements.
Consent: where you have given consent (for example, certain marketing communications or cookies), you can withdraw consent at any time.
Legitimate interests: for our business operations such as security, fraud prevention, network and information security, and improving our services, provided these interests do not override your rights.

Cookies and Similar Technologies

We and our partners use cookies and similar technologies to provide and improve our services, to remember your preferences, and to analyze how the site is used. You can manage cookie settings in your browser or via any in-site cookie controls we provide. Refusing some cookies may affect functionality or performance of the site.

How We Share Your Information

We may share your personal data in limited circumstances, including:

With service providers who perform services on our behalf, such as hosting, security, analytics, and customer support.
With regulators, law enforcement bodies, or courts if required by law or to respond to lawful requests.
With other parties when necessary to detect or prevent fraud, misuses of the website, or other illegal activity.
With third parties when you give us explicit consent to do so.

International Transfers

Your data may be processed in jurisdictions outside your country. Where personal data is transferred internationally, we apply appropriate safeguards such as contractual arrangements and transfer mechanisms required by applicable law to protect your data.

Data Retention

We retain personal data for as long as necessary to provide the services, to fulfill legal and regulatory obligations, resolve disputes, enforce our agreements, and for legitimate business purposes. Retention periods vary depending on the type of information and the reasons for which it was collected.

Your Rights

Depending on your location and applicable law, you may have the following rights with respect to your personal data:

Right to access the personal data we hold about you.
Right to correct inaccurate or incomplete data.
Right to erase your data, subject to legal and contractual restrictions.
Right to restrict or object to certain processing activities.
Right to data portability where applicable.
Right to withdraw consent where processing is based on consent.

To exercise your rights, contact us at the address below. We may need to verify your identity before responding. You also have the right to lodge a complaint with a data protection supervisory authority.

Security

We take reasonable technical and organizational measures to protect personal data from unauthorized access, loss, misuse or alteration. Measures include access controls, encryption where appropriate, and regular security assessments. No system is completely secure, so we cannot guarantee absolute security.

Automated Decisions and Profiling

We may use automated processes to support account verification, fraud prevention, and risk assessments. Where these processes have legal or similarly significant effects on you, we will provide meaningful information about the logic involved and allow you to request human review where required by law.

Children and Minors

Our services are not intended for persons under the minimum age required by applicable law. We do not knowingly collect personal data from minors. If we become aware that we have collected personal data of a minor in violation of this policy, we will take steps to delete the information.

Responsible Measures

We may implement measures to promote safe and responsible use of our services. This can include self-assessment tools, account controls, and self-exclusion options. If you wish to request a self-exclusion or have concerns about responsible use, contact us and we will provide options available to you.

Changes to this Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the website or by other appropriate means. Continued use of the services after changes are posted constitutes acceptance of the updated policy.